Read e-book online Aligning Training for Results: A Process and Tools That Link PDF

By Ron Drew Stone

ISBN-10: 0470181753

ISBN-13: 9780470181751

What makes a few education courses profitable whereas others produce disappointing effects? the reply, says Ron Stone, lies within the tactics running shoes hire to figure out wishes, layout and strengthen courses, bring the learning, and accomplice to get enterprise effects. it's time to reexamine those techniques, says the writer, and convey them into the twenty-first century. In Aligning education for effects Stone offers a powerful, entire, and flexible source to aid advisor running shoes via assessing, designing, and offering education suggestions that in attaining genuine and measurable results.Note: CD-ROM/DVD and different supplementary fabrics usually are not integrated as a part of e-book dossier.

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Identified Need • A call from a supervisor to the training department and a quick discussion verifies the types of errors being made. • Discussion with a few accountants reveals they do not know how certain phases of the invoicing process works and this is contributing to the errors. • Accountants also indicate that the processes are new to them and they do not get feedback from supervisors on their work. Desired Execution Results • Accountants review invoicing protocol and job sheets based on the specific type of invoice they are processing.

Every manager knows that his or her team influences the business outcome in their own work unit, which in turn contributes to the overall business outcome of the company, agency, or institution. When outcome measures are not being met or are perceived to be in imminent danger of declining, attention immediately turns to the reason why. Work activities are immediately suspect as a possible contributor to the undesirable business outcome. So six types of questions are posed: 1. Are people doing what they should be doing?

2. indd 10 Business Outcome Measures Execution Operational availability of the network Cost of the availability All upgrade and maintenance activities associated with the telecommunications network Percent compliance with regulatory agency requirements Number of agency citations All activities that management and employees execute, allowing Snappy to stay in compliance Revenue from sales Revenue from repeat sales Revenue from cross selling All activities that establish customer leads All sales calls executed and deals closed Processing and fulfillment of orders Execution of service connections Invoicing and collecting of payments Profit from sales All activities by all departments and the support infrastructure in the company that contributes to the ability to sustain sales and service and represents the cost of staying in business and doing business The quality of each sale and its contribution to recovering costs 8/22/08 5:02:47 PM Thinking Performance in the Twenty-First Century 11 So execution should be the focus of our attention.

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Aligning Training for Results: A Process and Tools That Link Training to Business by Ron Drew Stone

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